To All Customers:

Price quotes are subject to artwork review.

All orders require written confirmation before the start of production.

Paper or e-proofs must be approved in writing prior to production.

Once approval is received, any customer requested changes made to an order must be confirmed via e-mail or fax and depending on what stage of production the order is in, may be subject to applicable change fees.

Production time begins after proof approval.  Any changes to an order may cause production and/or delivery delays.

In addition to our own company policies, we at Synergy are bound by the terms & conditions of our supplying factories which are therefore applied to all transactions with each of our customers. When placing your orders with us, it will be understood that you are in agreement.

Since 1983, the folks at Synergy have been providing quality products and great service.  

We’re always ready to meet all your promotional requirements with integrity and reliability.

Please call us anytime with your inquiries.

Art Charges:

All artwork is subject to review and factory approval.  If print ready digital art files are not available, your order may be subject to artwork preparation fees which would be discussed prior to order production.  Additional charges may include PMS color matches or metallic inks, if applicable.  PMS colors may not be always guaranteed depending on the materials being printed but they are matched as closely as possible.

Cancellation Charges:

Orders cancelled during production will be billed for all costs incurred at time of cancellation.  Prep costs and re-stocking charges may apply.

Complaints:

Any complaints must be made within 10 days after receipt of shipment and will be addressed accordingly.

Copyright/Trademark Laws:

Synergy Ad Specialties, Inc. assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Synergy Ad Specialties, Inc. responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available. They are not intended to represent that the products are endorsed by or produced for the owners of the artwork, designs or trademarks.  Products within this site may be subject to copyright, patent or other property rights and should not be reproduced in whole or in part without express written permission.

Overruns and Underruns:

Although some factories make every attempt to produce exact quantities, the industry standard is that most products are subject to an average of 5% over or under the quantity ordered and is billed accordingly (with certain products the percentage may be higher.)  Orders specifying exact quantities may be subject to applicable fees and orders specifying "no overs" may be subject to unders when available.

Paper or Electronic Proofs:

Initial paper or e-proofs are available at no charge.  Fees may be applied to additional proofs thereafter.

Payments and Pricing:

Payments may be made by credit card, company check or money order.  Until credit terms are established, a 50% deposit is required on all orders being paid by check or money order.  Balance due on completion, before shipping.  

Prepayment is required on first time orders.

 For your convenience, we accept the following major credit cards:

...and we'll never charge you a service fee!

Terms:  10 days.

Pricing is in U.S. dollars and all product prices, specs and service fees are subject to change without notice.

We also reserve the right to correct any pricing errors and/or product descriptions at any time.

Pre-Production Proofs and Spec Samples:

Both are available on request and are subject to applicable fees.

Production Time:

Normal production time on most items is typically 10-15 working days after proof approval.

Returns:

We do not accept returns on imprinted merchandise.  All returns on blank goods can only be accepted with prior factory approval and may be subject to re-stocking fees.

Rush Service:

Rush service is available on certain items on special request and is subject to factory approval, rush fees and express shipping charges - all which must be approved by customer in writing.

Samples:

Random samples are usually available upon request.  Item and shipping fees may apply.

Set Up Charges:

Set up charges may apply if required by factory.

Shipping:

Shipping charges vary and are based on method and total shipping weight of order.  All orders ship ground unless otherwise specified and approved.  If you have an account number with a preferred shipping carrier that you would like us to use, please let us know when placing your order.  Freight estimates are available upon request as well as shipment tracking numbers.

Please Note: Special packaging/handling may be required for certain items such as bottled water, glassware & perishables.  Individual drop shipments as well as destination and/or method changes after order confirmation may be subject to additional fees.